Refunds & Exchanges Policy

  1. Receipt of damaged or faulty goods
    1. If your Order arrives damaged or is not of acceptable quality you may have:
      1. Rights for a refund or exchange under these Terms and Conditions.
      2. To have the goods repaired or replaced or to receive a refund of the price paid by you for the goods.
      3. Outcome for any negotiations in regard to this clause is subjected to the evaluation and investigation results of the Company.
    2. If your Order arrives damaged, you are required to contact Customer Care within three (3) calendar days and have the item shipped back to us within three (3) calendar days upon approval.
  2. Rights for a refund or exchange
    1. Subject to the terms set out below, you have the right for a refund or exchange of your Order provided that you contact Customer Care within three (3) calendar days of receipt and have the item shipped back to us within three (3) calendar days of approval with the goods in a condition that is acceptable by us and that its packaging remains in an “as new” state inclusive and not limited to the addition of the following conditions:
      1. You have proof of purchase (order number and sales invoice).
      2. You have filled out the Return Form.
      3. On the grounds on which the item is not received as damaged or faulty; the goods must be in a perfect and new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
      4. Where applicable, all packaging must remain unused, unmarked, and not defaced in any manner.
      5. Where applicable, all sealed items must not be opened.
      6. Where applicable, the product must be found to not have been used or installed or tampered in any way.
      7. In the interests of hygiene, personal use and personal care products cannot be returned unless they are unopened and in their original packaging.
      8. Only one exchange is allowed per purchase. The exchanged product will not be eligible for any further exchange or refund. The Company reserves the right to accept or reject similar returns at its own discretion.
      9. Other than as set out in clause 2(i), we will generally not provide you with a refund or exchange due to reasons including and not limited to simply because you changed your mind or the goods were not what you expected.
    2. Submission for claims can be reported by contacting Customer Care.
    3. An evaluation and investigation period of no more than seven (7) days upon the receipt of the item will be conducted by the Company or any appointed third-parties to determine the status and validity of your submission for claim.
    4. Should the claim be valid, a refund or exchange will be processed. This shall be notified to you by the Company in the form of an email or a telephone call.
    5. If the item submitted for claim is found to be free of any defects, the item shall be returned to you in its original form as delivered by you and you shall bear all and any costs involving the processes relevant to the verification of the item’s condition, its collection and delivery.
    6. Refunds will be given in the same mode of payment that was used in the original purchase or in the next best alternative available and practicable upon the agreement of both you and the Company.
    7. Successful submission of claims for refund will take within 10 to 14 working days of processing. Refund might take longer than 14 working days if there is a delay in reply.Refunds exclude delivery charges if delivery has taken place.
    8. Cancellation/refund is not applicable to special Orders.
    9. Display sets, promotional items and textile products are not eligible for returns, refunds or exchanges.
    10. Where refunds are concerned; conditions pertaining to exchange are applicable.
    11. If the user is found to have defaulted on payment for the item, the user is deemed as illegible for any claims pertaining to refunds or exchanges.
    12. We do not take title to returned items until the item arrives at our fulfillment centre. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.
    13. The Company reserves the right to reject any submission of claims for returns, refunds and exchanges deemed unfit or unreasonable.
  3. Complaints
    1. Should you wish to make a complaint, please contact us via Customer Care.
  4. Force Majeure
    1. The Company will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
  5. General
    1. This document represents the entire agreement between the Company and the User and no other oral or written representation is valid.
    2. These Terms and Conditions may be amended at any time without notice and your access to the Website may be terminated at any time without notice.
    3. By continuing to use the Website, its services, purchasing products from the Company or by your continued engagement with the Company following the change or revision to this document and the Terms and Conditions, you will be treated to as having agreed to and accepted those amendments.
    4. If you do not agree to this document or any of its amendments, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using our Website.
    5. Where your access to this Website is terminated, all disclaimers and limitations of liability set out in these Terms and Conditions will survive.
    6. Reference to the Website includes the whole part or any portion of the web pages located on this webpage.
    7. In the event of any inconsistency between the English text and text in other languages, the English version shall prevail.
  6. Enquiries
    1. Kindly contact Customer Care if you have any questions or feedback about this Website and its use.