Buying and ordering

  1. Yes. Registered users will be able to make purchases from us without having to visit our physical stores and be able to receive them by courier.
  2. Alternatively, registered users will be able to utilize the Self Collect function where you can place Orders online and collect them at our designated physical stores once ready.
  3. Registered users will also be able to enjoy special online promotions that may not be available in our physical stores.
  1. You may choose to receive your Order(s) via courier or by Self Collect at our designated physical stores.
  1. Simply select an item from anywhere on the site, choose your preferred colour and size, then add the item to your Shopping Cart.
  2. Once you are done shopping, you may procced to the Shopping Cart to review your order.
  3. The total cost of your Order will be shown on the checkout page. This will include delivery fees.
  4. Before proceeding to check out, it is highly recommended that you review your orders and make changes where necessary.
  1. Unfortunately, no. We will start to process your Order as soon as we receive them therefore you will not be able to make changes to your Order.
  2. If you change your mind after placing your Order, you may return your Orders within the terms stated in the Refunds & Exchanges Policy.
  1. After you place an Order, you will receive an Order Confirmation email from us with your Order number and details.
  2. Once your Order has been fulfilled, packed and collected by our third-party delivery contractor, you will then receive a notification email which contains the delivery details and tracking information.
  3. If you opt for Self Collect, you will receive a notification email informing you of when your Order is ready to be picked up.
  4. Alternatively, you can log into My Account and view your Order status under Orders.
  1. Products are kept in your Shopping Cart for as long as the product is available. If the product becomes unavailable, you will be alerted at the cart page.
  2. When you add items to your cart, it doesn’t mean that the item is reserved. The items will be available for anyone to purchase until you have checked them out.
  1. Yes. You can add it to your Wishlist and come back later when you’re ready to make a purchase.
  2. When you ‘save’ an item, it keeps a record of the items you have shown interest in purchasing.
  3. Unfortunately, we do not hold or reserve these items for you.
  1. We are unable to guarantee that the same products will be available both online and in our physical stores.
  2. Due to logistical limitations, our physical stores will have a wider range of products and its sizes that our online store may not be able to carry.
  1. All prices shown and published online on the Website are final.
  2. We are unable to guarantee that the same prices will be available for both online and in stores. You may find that the prices of our products may differ.
  1. Try and place your Order again. When the site is experiencing high traffic, Orders may not get placed.
  2. If it still does not work, please make a note of what happens, messages prompted by the site and communicate this to Customer Care
  3. At times, it may be a credit or debit card or compatibility issue. Please try a different browser and/or card to ensure it is not a compatibility problem.
  4. If you are still facing problems, try deleting the cookies/caches on your computer and then log back into your account.


  1. We currently accept payments made via Credit Cards, Debit Cards, FPX, online banking and e-Wallets. All payment transactions are supported by eGHL Payments Sdn Bhd.
  1. We currently accept card payments via Visa, MasterCard, American Express and UnionPay.
  1. A CVV number or “Card Verification Value” is a 3-digit number found on the signature strip on the back of Visa, MasterCard and UnionPay cards. American Express card holders will have theirs in a 4-digit format on the front of their cards.
  1. We accept most online banking payments in Malaysia such as Maybank, CIMB, RHB, Hong Leong, Alliance Bank, Public Bank, Ambank, Bank Islam, UOB, Affin Bank, HSBC, Bank Rakyat, Bank Muamalat, OCBC, Standard Chartered, and FPX.
  1. FPX Payment or Financial Process Exchange Payment is a secure online payment gateway system that allows you to make real time online payments by using your existing current or savings account.
  2. No registration is required with FPX. All you need is an Internet banking account with any of the FPX participating banks listed in Malaysia.
  1. eGHL Payments Sdn. Bhd. is a Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certified payment gateway provider. Online payments are subject to authorization by the issuing bank or credit institution. If for any reason where authorization is not granted, we will not be able to accept your Order.
  1. There is no minimum checkout amount required for all checkouts made via the Website.
  1. Yes. Our platform supports e-Wallet payments made via Boost, GrabPay and Touch ‘N Go.


  1. Due to logistical limitations concerning air freight, the maximum weight per Order is capped at 35 kg.
  2. Should you wish to make any such Order that exceeds the weight limit, kindly contact Customer Care for further instructions.
  1. We have appointed J&T Express as our third-party delivery contractor.
  1. It will take 1 to 2 working days to process your Order.
  1. You should be able to receive your Order in no more than 7 working days.
  2. Do expect delays during peak periods and Public Holidays and longer for any unexpected circumstances.
  3. No Orders are to be delivered on a Public Holiday. Orders placed on a Public Holiday will only be processed on the next business day.
  1. You may track your Orders by logging into My Account and view them under Orders.
  2. Alternatively, you may track your Order via the available third-party delivery contractor’s mail tracking system or any other domestic mail tracking systems.
  3. Please allow a few hours after you have received the delivery confirmation for these mail tracking systems to reflect the status of your Order.
  1. Delivery charges are based on the dimensions and weight of your Order.
  2. The cost for each delivery method is clearly indicated during the checkout process.
  1. It is highly recommended that you receive your Order(s) in person to certify that the items are received in good condition in case of any loss/damage during transit.
  2. All deliveries will require a signature upon delivery.
  1. If you are not available to receive your Order(s), a notification card will be dropped in your mailbox or at your door with further instructions on how to receive your parcel.
  1. Multiple items, where possible, can be fit into one box.
  1. In the circumstance that you have received a damaged parcel, a wrong item or did not receive anything since receiving the delivery confirmation email, please contact Customer Care for further assistance.
  1. We only deliver within Malaysia for the time being.
  1. If your Order does not arrive by the scheduled date, please contact Customer Care for further instructions.
  2. Alternatively, you may check its progress via the available mail tracking systems.

Self Collect

  1. Self Collect is an alternative Order fulfillment option where you are able to personally collect your Order at any of our designated physical stores.
  2. Self Collect purchases require up to 2 working days to process and is not for same day pickup.

  1. You can select this option at the checkout page once you complete your shopping and select your preferred pickup location.
  1. You will first receive an Order Confirmation email from us once your items have been successfully checked out.
  2. We will process your Order and have it ready for pickup within 2 working days.
  3. Once your Order arrives at the selected location, we will notify you via email or phone to inform you that your Order is ready to be picked up.
  4. Present your Order Confirmation and NRIC/Passport for verification purposes when picking up your Order.
  1. Free of charge for pickup at any designated Sama Kampung physical stores.
  1. Self Collect option is only available at our Satok Branch for the time being.
  1. It will take no more than 2 working days for your Order to be processed and delivered to the selected pick up location.
  1. You have 7 days to collect your Order from the day you have been notified that your Order is available for collection.
  1. For any uncollected Orders, the Company reserves the right to allocate those goods to another customer and reorder the goods for you.
  2. Alternatively, the Company also reserves the right to cancel any uncollected Orders at the end of the pickup period and issue a 70% refund.
  1. Transferring between physical stores is not available.
  1. If you are unable to personally collect your Order, you are required to contact Customer Care to notify us of the name of the person nominated to collect the Order on your behalf.
  2. The person who collects the Order must provide and present the Order Confirmation and NRIC for verification purposes.
  1. If your Order does not arrive by the scheduled date, please contact our Customer Care number or notify us in writing via email at [email protected].

Warranty, returns, refunds and exchanges

  1. In the unlikely event that you have received an incorrect, damaged or faulty item(s), you are required to contact Customer Care promptly for further assistance before proceeding to return the item(s).
  1. Display sets, promotional items or textile products.
  1. Yes. This shall only apply to items that are covered by a Manufacturer’s Warranty, an in-house warranty or items that are applicable and eligible for a replacement under the One to One Exchange Warranty.
  2. Where practicable, these items need not be delivered back to us but sent to authorized service centres that is to your nearest convenience.
  1. If an item you have ordered becomes unavailable or runs out of stock, you will be notified via email or phone. A refund will be made accordingly on the paid item value.
  1. Terms involving returns, refunds and exchanges can be viewed under the Refunds & Exchanges Policy.
  2. Alternatively, you may contact Customer Care for further instructions.
  1. Your returns will be processed as soon as possible upon receipt of your item.
  2. An evaluation and investigation period of no more than seven (7) days upon the receipt of the item will be conducted to determine the status and validity of your submission for claim.
  3. It may take 10 to 14 working days for your payment to be refunded.
  4. An email will be sent to you once the refund process has been completed.
  5. Refund might take longer than 14 working days if there is a delay in reply.
  1. Where practicable, refunds will be made according to your original form of payment.
  2. Refunds will be made to you based on the paid item value.
  3. Unless and otherwise where any deductions are incurred, the amount shall be deducted from the amount to be refunded prior to any processing. Deductions, if any, shall be made informed to you in advance.
  4. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
  5. You may be required to enter and provide additional information.
  1. If you change your mind after placing your Order, you may return your Orders within the terms stated in the Refunds & Exchanges Policy.
  1. No. While we do our best to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We reserve the right to reject any return, exchange or refund deemed unfit or unreasonable. Delivery charges may apply.

Your protection

  1. We take your privacy and security very seriously. Please read the Privacy Policy for further details.
  1. Our Website uses SSL encryption and online transactions further security via the Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification.