The terms of this clause apply where you select and agree to collect your Order from any of our designated physical stores.
When placing Orders online from the Website, you have the option to pick them up from any of our designated physical stores and avoid paying delivery charges.
If you select and agree to collect your Orders from any of our designated physical stores, a representative of the relevant store will contact you by telephone or email to notify you when the Order is available for collection.
Orders under Self Collect will require no more than a maximum of two (2) working days for the items to reach the assigned physical store.
Orders for Self Collect must be collected within seven (7) days beginning from the day that you have been notified that your Order is available for collection. If your Order is not collected within this time period, the relevant store has the right to allocate those goods to another customer and reorder the goods for you. Alternatively, the Company also reserves the right to cancel any uncollected Orders at the end of the pickup period and issue a 70% refund.
The person who collects the Order must provide the relevant Order Confirmation and NRIC for verification purposes.
If you are unable to personally collect the Order, you are required to contact Customer Care to notify us of the name of the person nominated to collect the Order on your behalf.
Transferring between our designated physical stores is not available.
The Company will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
This document represents the entire agreement between the Company and the User and no other oral or written representation is valid.
These Terms and Conditions may be amended at any time without notice and your access to the Website may be terminated at any time without notice.
By continuing to use the Website, its services, purchasing products from the Company or by your continued engagement with the Company following the change or revision to this document and the Terms and Conditions, you will be treated to as having agreed to and accepted those amendments.
If you do not agree to this document or any of its amendments, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using our Website.
Where your access to this Website is terminated, all disclaimers and limitations of liability set out in these Terms and Conditions will survive.
Reference to the Website includes the whole part or any portion of the web pages located on this webpage.
In the event of any inconsistency between the English text and text in other languages, the English version shall prevail.
Kindly contact Customer Care if you have any questions or feedback about this Website and its use.